It has been a difficult year, which we will bear the marks of for a long time, a year that pushed anyone to find creative solutions to dramatic and emergency situations, a year that forced us to see beyond, how figureheads look at what sailorsthey cannot watch. Never before has digital had such an important role as this year, pushing innovation in the sector about five years forward: it is a responsibility that we have also felt ours. From the first moment we tried to understand how we could make our contribution through technology, so we gave birth in 2020 to three projects: ExportLOUNGE, in support of foreign trade, DISTRETTO20, in support of retail trade, NONPOSSOPARLARE, contra gender violence, developed thanks to the collaboration of wonderful partners and the daily effort of our staff. A huge thanks to everyone.